Booking Terms and Conditions

By requesting a quote, paying a deposit or confirming a booking, you accept these terms. Version in effect as of October 9, 2026.

1. Who we are

Inka Inspire Tours is a trade name of Tomille Consulting LLC, a limited liability company organized in the State of New Mexico, United States, EIN 37-2055273, with its address at 1704 Llano St, Santa Fe, NM 87505, USA. Contact: reservas@inkainspiretours.com and WhatsApp +51 991 032 829. In this document, "we" refers to Tomille Consulting LLC and "the traveler" to each person included in the booking.

2. Our role

We design, quote and organize trips in Peru. The services at the destination (transportation, lodging, guiding, trains, domestic flights, tickets and activities) are provided by independent suppliers authorized in Peru: tour operators, hotels, railway companies, airlines and the public entities that manage the archaeological sites. We select those suppliers, book their services on behalf of the traveler and coordinate the trip from start to finish.

3. Prices and quotes

• Prices published on the website with the word "from" are for reference only, per person and in US dollars (USD). They vary depending on dates, hotel category, number of travelers and availability.
• The final, total price is confirmed in writing in the personalized quote, together with what is and is not included. That is the price that is paid.
• The quote is valid for the period stated in it. After that period, prices and availability may change.
• Unless the quote states otherwise, international flights, travel insurance, tips, meals not specified and personal expenses are not included.

4. Booking and payments

• The booking is confirmed when we receive the deposit and send you written confirmation.
• Deposit: 50% of the total price upon confirming the booking.
• Balance: the remaining 50%, no later than 30 days before the start of the trip.
• Bookings made less than 30 days before the start: 100% is paid upon confirmation.
• Services with government-controlled quotas: tickets to Machu Picchu, Huayna Picchu, Machu Picchu Mountain and the Inca Trail, among others, are purchased at the time the trip is booked because availability is limited and is lost if not paid for. Their cost may be charged in full together with the deposit, even if it exceeds 50%. We will indicate this in the quote.
• Payment methods: bank transfer or deposit to the account indicated in the quote, or online payment through WeTravel, which applies its own terms and fees.
• Currency and fees: payments are made in USD. Bank, transfer or payment platform fees are borne by the traveler; the amount received must cover the quoted amount.
• Unpaid balance: if the balance is not received by the deadline, we may cancel the booking and apply the Cancellation and Refund Policy.
• Payment disputes: if you have a problem with a charge, contact us before initiating a chargeback so we can resolve it. In the event of a chargeback, we will provide the payment institution with documentation of the booking and of the services provided.

5. Booking information

Tickets, trains and domestic flights are issued in the traveler's name. The traveler must send their full name exactly as it appears on their passport, document number, nationality and date of birth. The costs of correcting or reissuing services due to incorrect information are borne by the traveler.

6. Changes and cancellations by the traveler

Changes to dates or services are handled subject to availability; fare differences and supplier penalties are borne by the traveler. Cancellations are governed by the Cancellation and Refund Policy, which forms part of these terms.

7. Changes or cancellations by us

• If we cancel a trip for reasons attributable to us, we refund 100% of the amount paid or, if you prefer, offer an alternative trip of equivalent value.
• We may adjust the order of the itinerary, schedules, hotels or suppliers for operational or safety reasons, while maintaining services of a similar category. If the change is substantial, we will notify you before the trip, and you may accept it or cancel without penalty on our part, except for third-party costs already issued and non-recoverable.

8. Force majeure

We are not liable for failures to perform caused by events beyond our reasonable control: natural disasters, extreme weather, strikes, protests or road blockades, closures or schedule changes of archaeological sites and trains, decisions by authorities, health emergencies or conflicts. In such cases, we will seek to reschedule or replace the services. If this is not possible, we will refund whatever the suppliers reimburse us, less any non-recoverable costs already incurred.

9. Documentation, health and altitude

• The traveler is responsible for having a valid passport (at least 6 months of validity is recommended), visas and the health requirements applicable to their nationality.
• Cusco is at an altitude of about 3,400 m, and several excursions exceed 4,000 m. The traveler must consult their doctor before traveling and inform us of any health, mobility or dietary conditions relevant to the trip.
• Treks and hikes require an adequate level of physical fitness. For safety reasons, the guide or the operator may limit or suspend a traveler's participation, without a refund for unused services.
• Minors travel accompanied by a responsible adult and with the documentation required by their country and by Peru.

10. Travel insurance

We recommend purchasing insurance that covers medical expenses, evacuation and trip cancellation. It is not included unless the quote states so.

11. Liability

• We are responsible for the diligent selection of suppliers and for the proper booking and coordination of the contracted services.
• Suppliers at the destination are independent and are responsible for providing their own services. We will help you pursue any claim against them.
• We are not liable for losses or damages caused by force majeure, by acts or omissions of the traveler, or for the loss of personal belongings.
• To the extent permitted by applicable law, our total liability to the traveler is limited to the amount paid for the trip.

12. Traveler conduct

The traveler must respect the rules of archaeological sites, natural areas, means of transportation and lodging, as well as the guide's instructions. We may exclude from the trip, without a refund, anyone who endangers the safety of the group or breaches those rules.

13. Complaints

If something is not working during the trip, notify the guide immediately or message us on WhatsApp so we can resolve it on the spot. Subsequent complaints must be sent in writing to reservas@inkainspiretours.com within 30 days after the end of the trip. We respond within 15 business days.

14. Governing law and disputes

These terms are governed by the laws of the State of New Mexico, USA. In the event of any disagreement, the parties will first seek a good-faith resolution for 30 days. If it is not resolved, the courts located in Santa Fe, New Mexico, shall have jurisdiction. This does not limit any rights that the law of your country of residence grants you on a mandatory basis as a consumer.

15. Miscellaneous

• We may update these terms. Each booking is governed by the version in effect on the date of its confirmation.
• If any clause is found to be invalid, the remaining provisions shall remain in effect.
• The official language of these terms is Spanish.